Spiceworks Rulez!
December 05, 2019

Spiceworks Rulez!

Sam Fowler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

We are using Spiceworks for IT helpdesk ticket submission, reporting, and as a knowledge base repository. We are also using it to track purchases. It is used solely in IT as a way to keep IT issues at the forefront and as a way for users to keep in constant contact with the ticket owner.

Pros

  • A great way to track communication on IT tickets between the owner and the user.
  • Ease of use.
  • Reporting.

Cons

  • Better integration with SSO.
  • Integration with MFA.
  • Ticket reporting for staff count.
  • Repeated hardware issues to create ROI from downtime.
Spiceworks has all of the features we would require. It matched up well in features and definitely price!
Using the community, I've never had a question go unanswered.

Do you think Spiceworks Cloud Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Cloud Help Desk's feature set?

Yes

Did Spiceworks Cloud Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Cloud Help Desk go as expected?

Yes

Would you buy Spiceworks Cloud Help Desk again?

Yes

Spiceworks has a great community backing it. I have never had a question that was unanswered.

Spiceworks Cloud Help Desk Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
10
Expert directory
8
Subscription-based notifications
8
ITSM collaboration and documentation
8
Ticket creation and submission
10
Ticket response
10
Self Help Community
8.5
External knowledge base
10
Internal knowledge base
7
Multi-Channel Help
7.0
Customer portal
10
IVR
Not Rated
Social integration
8
Email support
5
Help Desk CRM integration
5

Comments

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