Overall Satisfaction with Spiceworks
We are using Spiceworks for IT helpdesk ticket submission, reporting, and as a knowledge base repository. We are also using it to track purchases. It is used solely in IT as a way to keep IT issues at the forefront and as a way for users to keep in constant contact with the ticket owner.
- A great way to track communication on IT tickets between the owner and the user.
- Ease of use.
- Reporting.
- Better integration with SSO.
- Integration with MFA.
- Ticket reporting for staff count.
- Repeated hardware issues to create ROI from downtime.
- Freshdesk, ManageEngine ServiceDesk Plus and BMC Helix ITSM (Remedy)
Spiceworks has all of the features we would require. It matched up well in features and definitely price!
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes