Splashtop, the best remote solution
July 01, 2022

Splashtop, the best remote solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop

We are using it to allow technical support to help other users within all the company located in the same but wide facility. It also allows us to install software on remote computers. This is a very huge time saver because we don't have to move from the IT desk to all other desks within the company.
  • File exchange
  • Remote access
  • Computer management in different groups
  • Some time, lost of connection but perhaps it's due to the connection itself...
It's very easy. A simple click on the computer in Splashtop Business and the connection is done. We can also start a chat with people connected to a remote computer to ask them if we can take control of the computer. A great tool also is file transfer. With it, we can, for example, send an install, then take control of the computer and install the software.
It is working with HTTPS, so it's secured. Two-factor authentification is very secure with the second authentication on the mobile application. Very easy to use, it is not restrictive compared to other sites that send a code by SMS that you have to enter on the website to be able to connect, for example.
It was very fast. We have just installed Remote Business on technician computers and Remote support on others. The longest thing was to configure the deployment installation because we are working behind a proxy. The interface is very intuitive and allows you to use it fully and quickly. The possibility of connecting to several screens of the PC remotely is great. You can even have as many windows as the remote PC has screens. It is a huge time saver to navigate from one screen to another.
Yes - Splashtop replaced our LogMeIn subscription that we had been using for several years. Indeed, three years ago, LogMeIn's business strategy changed radically, and so did the prices. The system no longer fit our way of working, and the cost became exorbitant. So I looked for a tool with equivalent or even better features and found Splashtop. After a few tests of its functioning, I was largely convinced. It even exceeds my expectations.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop is well suited when we need to send files to the remote computer. Sending files is very fast. A nice job also for the chat which allows us to talk with users directly. Another point is working on a remote computer with several screens, this work very, very well. Splashtop is less appropriate to start a computer remotely, but I think that it's due to BIOS or BIOS parameters.