Splashtop - remote connections for SMB and more
June 28, 2022

Splashtop - remote connections for SMB and more

Ira Horden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

I am using Splashtop SOS for my individual clients and I have my clients with multiple computers using Splashtop Business and then giving my team access. A very flexible solution, providing just enough functionality at a reasonable price. Using this setup, my clients can get to their desktops remotely and I can log in to assist them with neither of us being in the office. Also, I do not have to pay extra for each client, as long as I have a single license, I can connect to any of my client's machines.
  • Remote access with file transfer and chat
  • SOS for on-demand remote access of PC, Mac, Android and iOS
  • Security and notifications when changes are made or a new device is used
  • Figuring out the combinations of plans when using both Business and SOS was not easy
  • Splashtop has saved me hours of driving to clients or hundreds of dollars for products that do way more than I need. My clients also appreciate the ability to work from home.
Never a problem, I always get a response within 24 hours by email. Immediate response or within a few hours by phone.
Excellent solution - have not found any problems with it
The only issue was figuring out that I could have a combined SOS and business account. This is not well documented. Functionality is very easy. Even the least computer savvy users seem to have no problems with it
Yes - anydesk - did not have android and iOS solutions
Teamviewer - does everything, but very expensive
Remote desktop - Required firewall holes, not secure enough

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

I have not found any product better for simple remote access for under 50 PCs. I have not tried it for larger groups as that is not my focus.