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Great Remote Support Tool
June 07, 2023

Great Remote Support Tool

Brandon Bowman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop
  • SOS

Overall Satisfaction with Splashtop

I use Splashtop to assist with our helpdesk support team and for regularly connecting to remote stationary computers.
When an end-user is experiencing difficulty connecting to VPN, printers, etc. We use SOS Splashtop to help them get back up and running. I love the file transfer feature and ease of use. I use Splashtop to connect to my stationary computers and check in with them once a month to keep them updated and ready to use.
  • Remote support for connecting end users to VPN
  • Remote connection to common area computers to keep them up to date.
  • Support desk help, connecting with end users.
  • The ability to wake a connected computer without having to manually turn it on.
  • A slightly easier way to file transfer.
  • end user, connection memory. It would be nice to have a memory of frequent end user connections for a connection to the computer when the end user is away from their workstation.
  • Less travel, cost of fuel compared to cost of program.
  • Less employee needs in the IT Department.
  • More hands on devices to keep equipment clean and in service longer.
I will give a 10 but I have never needed to use the support team.
All I know is, I am able to connect when I need to and I feel safe knowing our connection is safe.
I was up and running in 1 day, I had most of my computers and Technicians set up immediately.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

This is a very good tool for IT professionals like myself, that work in one area of the state but have multiple locations throughout the state. I can connect and work on computers from my office and not have to travel as much as I used to.