1. Home
  2. Remote Desktop Software
  3. Splashtop Reviews
  4. User Review of Splashtop
Remote access software that lives up to it's promises at prices that make sense
July 06, 2023

Remote access software that lives up to it's promises at prices that make sense

Andy Block | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

I use Splashtop to help clients solve problems, learn new skills, and manage their computer systems. Splashtop Business Support allows me to serve more people more quickly than going to their offices in person.
  • Splashtop lets me see what my clients see.
  • Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
  • Splashtop lets me work on many computers from one location, without leaving my own desk.
  • Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
  • My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
  • Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.
  • When a remote system goes offline it takes a minute or more for the status to show in the application's list of computers.
  • The configuration options for the remote access are numerous and sometimes hard to understand. Sometimes it's hard to find an option.
  • Using Splashtop has made it possible for me to manage around 25% more individuals by increasing response time and reducing travel time.
  • Splashtop lets me respond to most service requests the same day instead of the following day. More than half of all requests for help can be addressed immediately instead of scheduling an appointment.
  • Customers are happier to have a remote service call than an in-person visit.
  • Splashtop remote access allows me to increase my daily billable hour and reduce unproductive time at work.
I have only been in contact with Splashtop support once or twice and I can't remember what it was about. I don't remember anything negative about the contacts, but I also don't remember anything remarkable. I was very happy to be able to speak to a person relatively quickly and I believe they helped me find the service I really needed without overspending on something I really didn't want. I felt the sales person really listened to my questions and gave me an answer in the form of a product that directly suited my specific needs.
The Splashtop remote access options that I have are virtually perfect for me. I feel very confident in assuring my clients that the connections are secure and that the software is both secure and won't slow down their systems. Splashtop really seems to cover security issues comprehensively and rigorously.
The process of setting up Splashtop was a little unlike any other software setup, but I was able to do it quickly and without any frustration. It works the way I expect it to, which is better than a lot of the other software I see regularly. Running the Splashtop Business app is a new experience for most of the people I've worked with, but they usually pick up how to use it in just minutes.
Yes - LogMeIn had become outrageously expensive and their customer service had the nerve to suggest that I charge my clients more so I could give that inflated cost over to them. I am neither gullible nor am I desperate enough to play along with that. I was fully prepared to drop remote access service if I had to pay the prices that LogMeIn and TeamViewer want for their services.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Microsoft Office 2016 (discontinued), QuickBooks Desktop Premier
Splashtop makes helping computer end users easy by allowing me to immediately look at what they see. I can remotely switch from looking at screens that are hundreds of miles away from each other in seconds. Splashtop also lets me work on people's computers when there isn't someone to let me into an office. The efficiency of being able to work on computers from my office has increased my efficiency significantly, and that makes it possible for me to help more people each day.