Splashtop is Practical.
June 24, 2025

Splashtop is Practical.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SOS+10

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

We utilize Splashtop in several ways. Our servers are accessible to the tech department for remote support, allowing us to update and troubleshoot servers at any time. We have a user who needs to access their work computer from anywhere. This is very helpful since they need to be able to access their work at any time. It's a great program.

Pros

  • Splashtop connects without any lags on the remote user. end.
  • Splashtop gives options for signing into the remote device. It can be set up with a password or even without one.
  • The program sends me alerts for when a device is offline and when it comes back online. It's excellent at monitoring the online status of devices it's installed on.
  • The administrative part allows you to create users and assign them to devices. Therefore, they only access what they need.

Cons

  • It would be great to send alerts for administrators when someone logs into the program and accesses a device.
  • Give reasons why a device was rebooted.
  • Provide security software with the program.
  • The program has been great at mitigating emergencies, such as a virtual machine that shuts down.
  • It allows me to run updates after work hours to avoid disruption of work day.
  • I get alerts if a machine goes offline.
I haven't needed to call for support.
I feel completely confident in Splashtop's security. The MFA gives me peace of mind that our equipment is secure.
Splashtop onboarding was a seamless process. With extensive experience in IT, I found it easy to initiate the process and train my colleagues on how to use the program. The GUI is straightforward to read, and adding users was not that difficult. Splashtop deserves credit for making the user experience simple.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Apple Remote Desktop, TeamViewer, Microsoft Remote Desktop Connection Manager (RDCMan)
The program is excellent for troubleshooting remote users. It's been great being able to update servers from anywhere.

Comments

  • Sakima Ng | TrustRadius Reviewer
    Hello, Thank you for your valuable feedback and the positive review. It is rewarding to hear that Splashtop has been a great solution for your tech department. Our goal is to provide a reliable and fast-performing product, and we are pleased to know that we have accomplished that for you. We appreciate your suggestions for reasons for device reboots and have noted them. As for alerts for administrators when someone logs into a device, we have configurable alerts and smart actions, which you can learn more about with the links below. As for security, you can learn more about Splashtop Anti-Virus linked below. If you have any questions, please feel free and reach out to us by submitting a support ticket. Thank you for choosing Splashtop. Configurable Alerts: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360001840851-Configurable-Alerts-Alert-Profiles Alert Profiles: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/19153033675419-Alert-Profiles-Smart-Actions Splashtop Anti-Virus: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/12552184051867-Splashtop-Antivirus-Getting-Started Support Ticket: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new

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