Splashtop is Great
July 18, 2025

Splashtop is Great

Steve Shank | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Desktop
  • Remote Access

Overall Satisfaction with Splashtop

I use Splashtop to help manage about 100 client computers. I do monthly or quarterly maintenance on them remotely when the clients are not at work. It simply works. That's the main thing. The other thing I like is that it doesn't have any surprises, like big price jumps or failures. I have a few clients who prefer using their quick support, where they want to be there and provide me with a 9-digit code to access their computer.

In addition, I also use it to set up many of my clients so they can work remotely. It is a simple, secure way for them to do some of their work from home.

Pros

  • It allows clients to download a customized version with my logo and information.
  • It consistently provides access to client computers, which is fast and secure.
  • The pricing is consistent and over several years hasn't changed.
  • It also provides a program for my clients to use to remotely access their computers from home.

Cons

  • I don't know how this could be done, but the biggest problem I have is with clients who have dual monitors. I also have 2 monitors. I use one for work on my client's computer and the other to fill out a check list and take notes. I often have a problem because I don't know when the client's program I'm running opens on their other screen. I'd like to have a beep or something for when a program is started from one screen but opens on another client screen. It is easy enough to switch screens, but it can take me awhile to realize the program opened on the screen I'm not seeing and my desk doesn't have room for 3 screens.
  • ROI? You cannot be a computer consultant without providing remote access. This is a simple clean remote access solution that works better than any other I've seen.
  • This is also the best solution I've found for allowing my clients to work from home sometimes. I don't have a ROI for giving good advice to clients that helps them work and satisfies them, but after over 40 years in business, it seems a good idea.
I imagine I've had a question at some time, but everything is so clear and easy, maybe not.
This is simply the best option I've found.
Yes - Teamviewer for many years and some others before that. I've been doing some kinds of remote access for many many years and Splashtop is the best I've found and is reasonably priced.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

The two scenarios where I find Splashtop better than any other alternative are:
1. Remote support
2. Allowing clients to work from home.

Comments

  • Sakima Ng | TrustRadius Reviewer
    Hello Steve Thank you for providing such a detailed review. We are happy to hear that Splashtop is your reliable core solution for managing approximately 100 client computers and that you value its simplicity and consistent performance. We are pleased that you find the customized installer with your branding the fast and secure access and the stable pricing to be significant benefits. It is rewarding to know that you consider it the best solution for both your consulting work and for securely enabling your clients to work remotely from home. As for working with clients with multiple monitors you can view their monitors using one monitor with the Multi-Window Feature available to Business Access LegacyProPerformance Remote Support and SOS services. To learn more visit the link below. Thank you for choosing Splashtop. We hope to continue providing you with an exceptional product for many years to come. httpssupport-splashtopbusiness.splashtop.comhcen-usarticles360014465512-Multi-Monitor

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