Item: Splashtop
Rating: 9
Author: Verified User

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

After using another company's remote software for years, Splashtop is 4 times better. I love that it works on both Mac and PC, allowing for cross-platform compatibility. I've tried it and it works great. I wish Splashtop were a little bit faster, but the interface is great and easy to use, allowing you to simply log out without confusion and shut down your remote computer. Having dual screens on the remote computer, but accessing through one screen on a laptop, works fine. Tech support, I've used twice, and they have been super helpful with my issues and explaining the software/account. I am super happy with Splashtop!

Pros and Cons

Pros

The interface of Splashtop is simple; the nav bar at the top makes it easy to see what software is on the computer you are using and which computer you are accessing.
I have two accounts, and I combine them with one access admin, which is a super great configuration.
It works well, and work has never failed me.

Cons

I like the interface, just maybe make it easier or look better when you are going from screen 1 to screen 2 on the remote-accessed computer that has two screens.

Return on Investment

A point that one could make if they are not accessing a huge amount of files is that you don't have to run a NAS or network drive at the remote location.
Negative- my cell phone company only allows a certain amount of data to be accessed while on a hotspot. Even though my phone has unlimited data, it is limited when I hook up a laptop to the phone using a wire via hotspot. I ran out of data in one day, for the entire month. So that is bad but perhaps i can investigate ways to limit the data access. But for an emergency need where I don't have to drive back to the office, it's a lifesaver.

Support Rating

A strong 10 out of 10 for the support and customer service ..both times. Just excellent.

Splashtop Security

I don't know how strong the encryption is.

Onboarding with Splashtop

From purchase to use, it was super fast (an hour, maybe, after talking with support). I was pleasantly surprised and enthusiastically used the software in record time.

Products Replaced

Yes - Go To My PC does not compare in ease of use, speed, or price. Splashtop is, by far, superior in any regard you can compare.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

DaVinci Resolve

Likelihood to Recommend

I will recommend Splashtop to everybody I know. I work on both Mac and PC and switch between them when accessing one from the other. I really like Splashtop for its ease of use, and knowing the interface of the computer you are on and the one you are accessing. I love that you can print and that the remote computer shows that Splashtop is running a session, so if someone is there, they can see it's you and not a hacker. I have only tried Splashtop, which is plugged into my phone, and it's great to get in and out of my remote computer. And it's a big, big feature that you can send yourself a file without having to do that through email. Direct access to your files is so helpful, it's hard to say which of the features is the best. They are all helpful and work so well.

Comments

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Splashtop is remote software you wish you had earlier.

Software Version

Modules Used