Overall Satisfaction with Splashtop Enterprise
Within our organization, I utilize Splashtop's remote access to log in to clinic computers to troubleshoot and correct technical issues and provide training to team members within my multiple locations. tech support: Our multiple programming and tech support only open between 3 - 5 hours after we open so being able to log in remotely to our systems keeps us from having downtime as well as saving us the tech calling costs. Training: With the ability to log in to team members' systems, it is as though you are standing over their shoulder coaching and training. It is a great option to walk them through functionality. Being able to log in after hours to obtain urgent info for any of our doctors is also a huge advantage.
- lessened tech assistant costs
- lessened clinic down time
- all areas point to cost savings and revenue retention
n/a - I have never required tech support to date
The two-factor authentication is fantastic. Ensures you are in control of systems added. It would be nice to have two factors for each time you are logging in to a new computer - for instance when your session ends, next login should have two factors.
no issues whatsoever. Very seamless and easy to use.
Yes - Remote Desktop Connection - failed too often and costly support calls required to get up and running again.
Do you think Splashtop delivers good value for the price?
Are you happy with Splashtop's feature set?
Did Splashtop live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Splashtop go as expected?
Would you buy Splashtop again?
We were set up with remote access via an RDC but this option failed so many times. Splashtop Enterprise has never failed us - unless power outage but all options are out at that point.