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Good to go quick as you like
March 02, 2022

Good to go quick as you like

David Robertson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Access

Overall Satisfaction with Splashtop Enterprise

1. Remote support of customers 2. Remote access to internal computers We use the remote support system to access a computer on customer LANs and then RDP or NoMachine to other computers in the LAN. This means the firewall is not used with a forward which is a possible exploit. The Splashtop Client is a safe and secure method of finding a way through the target router. The password method of authentication is valid. Always keep your passwords secure.
  • Secure
  • Record screen
  • Responsive on low bandwith using lower frame rates.
  • Might already use 2FA / have not checked
  • Could always improve response so tight coding (optimized) on the transmission software is good.
  • Made supporting external to your LAN machines more easy and convenient.
I have not had too much contact with Splashtop as the experience has been ok... What experience I have of contact with Splashtop has been good.
Accessing the control area of the Splashtop business local portal is easy and within my Windows Profile, it is secure. I do not use 2FA. IDK if it is an option. I expect it is. Client to Target tunnel is SSL protected and the target machine is secure unless the relevant Splashtop client is trying to access it. Assuming some kind of handshaking is programmed.
Splashtop is very good at getting one on board from Credit Card to go in the 60s. Actually, it might take a bit longer because the target computer installation can be harder if another person is involved in a remote location. However, it is not hard in computer programming terms and that is what I do for a job so this really is easy.
Yes - RDP Remote desktop was used before Splashtop and was quite a cumbersome thing when connecting from outside the building (LAN) This is because it needs a port forward for all the outside in and inside out connections.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Remote to customer LAN / Once in NoMachine or RDP to other computers. Less appropriate on local LAN due to the cost of having many computers accessible. NoMachine is "Free" and is also an excellent LAN and port forward substitute. However, Splashtop seems to be easier to set up. And less complicated than having access to the router.