Burger King prefers Splashtop
April 21, 2022

Burger King prefers Splashtop

Phil Snow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

We use Splashtop's Remote Access capabilities throughout our entire company, from Office, District Managers, IT Department all the way down to the store level. This allows us to be able to assist anyone within our company that may have an issue that cannot be easily resolved over the phone without being able to see what the end user is talking about. Our District Managers use it to pull sales numbers from the restaurant level by just logging into their system and getting the data they need. This way they dont have to wait on the store to email this information.
  • Remote Desktop
  • Inconspicuous Connections to remote computers
  • Fast Connection
  • Low Bandwidth Requirements
  • Remembers when you blank a screen or lock a keyboard so it will automatically do the same thing next time you connect to that computer.
  • Meetings
  • Screen Sharing is not user friendly
  • Positive Impact would be it is easier to assign single locations from a group to a user instead of having to give the user access to the entire group.
  • Negative, need some type of meeting platform, screen share is not that friendly and if you want to give someone access to your screen you cannot with Screen Share.
  • Positive, Splashtop Enterprise works on Android as well as iOS.
The response is very quick and the staff is very knowledgeable about their product. Any time we have had a question they have been quick to assist and help us out. Unlike other companies with similar software, I have found that Splashtop employees (including Sales Reps.) are actually still there after 6 months. At the previous company we used we had a new sales rep every other month!
Splashtop Enterprise exceeded my hopes for security. With other software, we were constantly having issues with staff taking their ID and password home for that specific software to be able to connect to their store computer remotely. This is against our company policies, with Splashtop unless you have an account set up by your administrator and are assigned to that machine there is no way you can have access to that or any computer.
We have over 175 locations in 6 states plus over 50 office staff throughout those same 6 states. With Splashtop Enterprise it was easy to just email a link to everyone, they opened the link which downloaded the installer and assigned that machine to our company profile. From there it was just setting up Groups and assigning users to the groups they needed access to. Couldn't be easier.
Yes - Splashtop Enterprise replaced Teamviewer as Teamviewers prices kept going up every year and there were no additional features being added. Not to mention the lack of security to the remote machine that TeamViewer provided.

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Previously we used TeamViewer, Splashtop Enterprise is so much more secure. We don't have to worry about unauthorized personnel taking their unique ID and password home to be able to connect to their work computer remotely as we did with TeamViewer. The connection to the remote PC feels quicker and more responsive than TeamViewer as well. Security is the biggest advantage, along with the ability to be able to stay connected to a remote pc without the end-user knowing you are still in their machine so you can observe without being obvious.