Splashtop On-Demand Support: easy, inexpensive, effective
January 25, 2021

Splashtop On-Demand Support: easy, inexpensive, effective

Rick Camp | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splashtop On-Demand Support

I use Splashtop On-Demand Support regularly for remote access to client computers for troubleshooting and training. The interface is intuitive. I like that it has fewer management features than some of its competitors, as it makes it quicker to start a session. My biggest headache is that the link (sos.spashtop.com) to download the host application is difficult to say, so I often need to email it or say it in phonetic alphabet. Not a dealbreaker but could be improved.
  • On-demand remote control of a PC
  • On-demand remote access to a smartphone
  • Full-time remote access to specific computers with an agent installed
  • sos.splashtop.com is hard to communicate by voice, so I usually email it or speak every letter.
  • Larger organizations might want more management tools
  • Session codes are not specific to an account, so there might be room for security improvements
  • Easily the most cost-effective option in this category
  • Quicker to begin sessions than competitors
  • Works on multiple platforms, including smartphones
Splashtop On-Demand Support is easier to use and significantly less expensive.

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


Splashtop On-Demand Support is less expensive and just as functional as its on-demand competitors. I actually prefer it to LogMeIn Rescue as it has less management in the application and it's quicker to start sessions. I use this regularly for troubleshooting and client training. Larger organizations might prefer the management features of LogMeIn Rescue, but I don't think they would be necessary as you can access them through the web interface.

Splashtop Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Multi-platform remote control

Using Splashtop On-Demand Support

It has a clean and simple interface. Extremely easy and fast to start a remote session with a PC or Mac. It is mostly intuitive if you are used to working with PCs. The remote sessions for phones are more complicated and take longer to set up. I don't use them very often though.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using