Splashtop For a Group of UK Sites
Updated April 01, 2021

Splashtop For a Group of UK Sites

Darren Clarke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support

Overall Satisfaction with Splashtop Enterprise

Splashtop is being used by 3 separate legal entities that we support from head office. It is used by IT to provide remote support throughout the business. It is currently helping us address COVID-19 measures by being able to provide support from our own desk instead of break 2m social distancing.
  • Quick and easy to deploy
  • Simple to use
  • Agent isn't too heavy on resources
  • Can be difficult to source in the UK
  • On the very rare occasion you have to refresh to pull computer status through.
  • UI could be slightly better laid out.
  • Better and Quicker Support
  • Affordable for a SME Group
  • Streamline our Support Process
TeamViewer worked out extremely pricey for the number of computers we have in the business especially with the unattended support aspect. Splashtop allows us to deploy the agent through Group Policy bases on the MSI we configure and use. MS Teams is more of a conferencing utility than remote support it always works better at just screen sharing than remote control as well.

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BarTender, Microsoft 365 (formerly Office 365), Panda Adaptive Defense 360, Panda Systems Management, WatchGuard AuthPoint, Notepad++, Microsoft Remote Desktop Connection Manager (RDCMan)
One of the best remote support applications we have ever used in the group. We have 5 technicians using it across 2 sites but support 3 UK bases sites. It allows for unattended and attended access connection which means service PCs and Shared PCs in the factory are easy to log on to and diagnose and support less IT literate users. It has been a huge help with home working throughout lockdowns in the UK it has allowed our team to keep providing support to our users easily.

Splashtop Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control