TrustRadius
Sprout Social Review: "A nice all-in-one social media management tool"
https://www.trustradius.com/social-media-managementSprout SocialUnspecified7.9259101August 20, 2018
Sprout Social Review: "A nice all-in-one social media management tool"
Software Version
Standard
Standard
Overall Satisfaction with Sprout Social
Sprout Social is a robust community management and social media management tool with all-in-one capabilities. It has helped us stay organized and visualize our content calendar in one place.
- Social media aggregation. Every use case across the team is aggregated into one platform across channels. Listening, engaging, community management.
- Publishing tools. The publish calendar helps us to see what our content calendar looks like across all of our channels. Letting us see what conflicts (if anything).
- Social listening. A nice sweet set of tools to get a full picture of the conversation around our brand.
- Sentiment analysis could improve. In my experience, it's about 60% accurate and doesn't account for subtleties of sarcasm or have machine learning AI.
- The user interface could be more user-friendly. Sort of intangible feedback, but I found navigation to be tough at first.
3 - Community management, social media content.
- Community management software allows us to optimize resources respond to our customers more efficiently
- The ability to centralize social activities improves efficiency by consolidating platforms and saving time for employees.
- Falcon.io and Buffer
Sprout Social Feature Ratings
Boolean keyword searches
7
Filtering out noise/spam
7
Content planning and scheduling
8
Audience targeting
8
Workflow management
8
Customer interaction histories
8
Bulk actions
8
Twitter
10
Facebook
10
LinkedIn
10
Google+
10
Instagram
10
Campaign success analytics
9
Role-based user permissions & privileges
10
Mobile access
9
