Great for Community Management
August 27, 2024

Great for Community Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Sprout Social

I use Sprout Social to conduct daily community management and to schedule social media posts for a range of clients. The tags feature allows me to effectively track and report on community management which I haven't found to be possible with any other social media scheduling tool. Scheduling content is also a very straightforward process.

Pros

  • Tagging inbound messages
  • Scheduling social media posts
  • Community management

Cons

  • Easy access to outbound messages as well as inbound
  • Responding to community management
It's incredibly straightforward and easy to use.
Sprout Social's message management is what sets it apart from other scheduling tools for me.

Do you think Sprout Social delivers good value for the price?

Yes

Are you happy with Sprout Social's feature set?

Yes

Did Sprout Social live up to sales and marketing promises?

Yes

Did implementation of Sprout Social go as expected?

Yes

Would you buy Sprout Social again?

Yes

It is incredibly effective for tagging and tracking the smart inbox and inbound messages. However, it isn't very easy to monitor outbound messages so can be hard to see the full picture.

Sprout Social Feature Ratings

9.0
Filtering out noise/spam
7
Sentiment analysis
10
Broad channel coverage
10
8.0
Content planning and scheduling
10
Workflow management
6
5.0
Customer interaction histories
7
Bulk actions
3
Marketing ()
Not Rated
7.3
Twitter
7
Facebook
8
LinkedIn
7
Google+
Not Rated
Instagram
7
Pinterest
Not Rated
6.3
Campaign success analytics
6
Real-time tracking
6
Competitor analysis
7
7.5
Role-based user permissions & privileges
8
Mobile access
7

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