Enhances productivity but at a cost
August 14, 2025

Enhances productivity but at a cost

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with Sprout Social

Sprout Social primary helps us manage messages across all our platforms and schedule and post content. We also use it for organization and data purposes through tagging, and their general data information allows us the associate all platforms without having to pull them individually through each.

Overall, it helps us simplify our processes by having everything all in one place.

Pros

  • Cross-post for each platform
  • Organize social messages and notifications
  • Provide accurate, organized data

Cons

  • Data customization when pulling reports
  • Tag report customization
  • Brand guide additions
  • Introduction of customized cross-posting has saved several minutes per post
Yes, the reports offered through Sprout Social have helped us prove the value of our campaigns and post, and demonstrated just how often we post on social. This has helped us showcase that the time spend on social is significant, but also worth it.
The every day needs of Sprout Social are easy to pick up on and learn, but other elements, like reporting, can take some time exploring before fully understanding how they work and what they mean.

Do you think Sprout Social delivers good value for the price?

Not sure

Are you happy with Sprout Social's feature set?

No

Did Sprout Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sprout Social go as expected?

I wasn't involved with the implementation phase

Would you buy Sprout Social again?

Yes

Sprout Social meets the mark in terms of social planning, data pulling, and customer service management. However, it comes at a high price point, and many of their other features are only offered with additional plan upgrades. They've also often raised their prices without offering any additional benefits to the product, which has made us consider other options.

Sprout Social Feature Ratings

Boolean keyword searches
5
Filtering out noise/spam
1
Sentiment analysis
8
Broad channel coverage
4
Content planning and scheduling
10
Content optimization
5
Workflow management
Not Rated
Customer interaction histories
7
Not Rated
Twitter
10
Facebook
9
LinkedIn
10
Google+
Not Rated
Instagram
7
Pinterest
Not Rated
Campaign success analytics
9
Real-time tracking
5
Competitor analysis
5
Role-based user permissions & privileges
10
Mobile access
5

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