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The Survey Tool That Gets the 'Monkey' Off Your Back.
June 24, 2014

The Survey Tool That Gets the 'Monkey' Off Your Back.

Eric Ely | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with SurveyMonkey

Using SurveyMonkey for a small, non-profit organization was easy. Gathering information and taking polls has never been so easy! It was tough before to send out information and find out exactly what the patrons wanted money to go towards, as well as keeping the employees in tune by sending out a monthly questionnaire asking how the the business should run. We were able to make various changes which were key to making the non-profit successful, and to add more patrons to the mix.
  • Easy to use, set up surveys, etc. The overall structure of the software is A+ for someone brand new to it, or someone who is advanced.
  • With the Professional edition you can send out as many polls or questionnaire that you need to, no limitations.
  • Help is always an e-mail or call away, customer support is very helpful and keep SurveyMonkey going!
  • The free SurveyMonkey is great, it just has limitations. Maybe provide a free trial of the Professional edition to show users what they are missing!
  • Add a few more analytics to the mix for running reports.
  • SurveyMonkey can improve customer service. Finding out what the customer wants is one way SurveyMonkey can improve a business. It's like a satisfaction card in a restaurant, only virtually!
  • Some people choose to ignore the polls or surveys, therefore, you may not be getting the whole picture, just part of it.
  • SurveyBuilder
SurveyMonkey is hands down the easiest product to use for surveys, polls, and questionnaires. The user interface is bar-none, and other software just does not stack up against them. Customer service wise is also a home run. They appear to be eon's better than the competition as they respond usually within 2 hours of an inquiry being sent in.
Renewing SurveyMonkey is a no-brainer, especially if you are in the field of any sort of communication. Running a business effectively means you need to make sure that everyone is satisfied, from the customer to the employees who make the company GO. Renewing also makes it easier that you can do it right there on the website, and you are notified well in advance that the subscription is coming due.
SurveyMonkey is great for internal company use. Most companies with 1000+ seats need to make sure their employers are satisfied. A weekly (or monthly) poll or survey can find out where changes might need to be made. The use of the analytic tools is great, because you are able to run reports and find out results quickly. Using SurveyMonkey for smaller companies may not be worth the Professional edition, but that is why the free edition is so great too!

SurveyMonkey Support

2 hour response time. Easy to talk to, give quick and precise answers.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
Yes