Item: SurveyMonkey
Rating: 10
Author: Joseph Collins

Use Cases and Deployment Scope

We use SurveyMonkey (SM) on a weekly basis to evaluate our program delivery and to get feedback from our students on the activities/plans that we implement. We also use SM when we facilitate large group activities (100-300 students) to evaluate the workshops/activities.

Pros and Cons

Allows us to use drop down and multiple choice responses
Creates space for narrative responses
Creates great reports, visually to share with our constituents

Creating options to edit/personalize reports

Return on Investment

We've used SM to evaluate our program deliver - this tool has been instrumental in helping us improve and adjust our delivery.
For our annual event, the tool has been helpful to gather large numbers of data/feedback which has improved our events in future years. Feedback from a previous year, helped us increase our revenue this year by 100K.

Alternatives Considered

I only use Survey Monkey. We have tried traditional home grown/paper instruments - and clearly SM has not only streamlined our process and made it more efficient - but has also allowed us to make electronic all of our data collection systems.

Other Software Used

Skype, GoToMeeting

Likelihood to Recommend

We use it for both small group and large group audiences. I have had a great response from our students who mention that it a useful tool to capture their thoughts/feelings about certain activities or workshops. We have also used it to gather feedback from our board of directors on annual events that we produce as a learning tool to improve moving forward.

Survey Monkey - helping us evaluate and improve our program delivery

Overall Satisfaction with SurveyMonkey