Great Product at an Affordable Price!
November 24, 2018
Great Product at an Affordable Price!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SurveyMonkey
We use SurveyMonkey as a way to monitor and report customer satisfaction for specific corporate clients. Before implementing the SurveyMonkey process, we used a third-party to gather feedback but didn't have nearly as much success in getting responses. Our corporate clients require reporting quarterly on the feedback that we gather and SurveyMonkey has made it simple to comply to our clients' requirement.
- Ease of use - SurveyMonkey is simple to implement. You can send out a survey in minutes.
- Customizable - SurveyMonkey does a great job of allowing you to build in logic to your questions which definitely provides a better user experience.
- Reporting - Post survey report is simple to set up and you can slice and dice things they way you want to see it or just export all responses and sort through them in spreadsheet form.
- I really don't have any negatives to report about SurveyMonkey. For what we are looking to use it for, it performs perfectly and fits our needs.
- SurveyMonkey has had a positive impact on our business objectives as it has allowed us to uncover some service issues that we may not have know about without the survey responses so that we could analyze our processes and make sure that the issues don't happen again moving forward.