Great Product at an Affordable Price!
November 24, 2018

Great Product at an Affordable Price!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyMonkey

We use SurveyMonkey as a way to monitor and report customer satisfaction for specific corporate clients. Before implementing the SurveyMonkey process, we used a third-party to gather feedback but didn't have nearly as much success in getting responses. Our corporate clients require reporting quarterly on the feedback that we gather and SurveyMonkey has made it simple to comply to our clients' requirement.
  • Ease of use - SurveyMonkey is simple to implement. You can send out a survey in minutes.
  • Customizable - SurveyMonkey does a great job of allowing you to build in logic to your questions which definitely provides a better user experience.
  • Reporting - Post survey report is simple to set up and you can slice and dice things they way you want to see it or just export all responses and sort through them in spreadsheet form.
  • I really don't have any negatives to report about SurveyMonkey. For what we are looking to use it for, it performs perfectly and fits our needs.
  • SurveyMonkey has had a positive impact on our business objectives as it has allowed us to uncover some service issues that we may not have know about without the survey responses so that we could analyze our processes and make sure that the issues don't happen again moving forward.
We have looked into using Podium to communicate with customers and send feedback surveys. While Podium is a much more robust product, we stayed with SurveyMonkey, as it is more in-line with our budget.
SurveyMonkey is well suited for gauging customer feedback. As mentioned previously, we send surveys out to our end customers of some of our corporate clients. This allows us to gauge how we are doing and make sure that any issues are addressed not only with the customer, but also in the process moving forward.

SurveyMonkey Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
9
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
Not Rated
Vendor-offered crowdsourcing
10
Respondent restrictions
10
Access controls
10
Compliance
10