Item: SurveyMonkey
Rating: 9
Author: Stacey Pagan

Overall Satisfaction with SurveyMonkey

Use Cases and Deployment Scope

We utilize SurveyMonkey for a variety of surveys we conduct, but mainly for our large spring survey. This program is being utilized specifically by CCR&R. SurveyMonkey allows for us to survey a wide number of providers in order to collect data for the following year.

Pros and Cons

Pros

A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
Allowing for a large number of participants to be mailed at once is a huge plus.
Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.

Cons

I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.

Return on Investment

Overall, SurveyMonkey has allowed for us to collect additional data from our participants. They have found the means for collecting their responses much easier than the survey platforms we have used in the past.

Alternatives Considered

Typeform

I feel that SurveyMonkey and Typeform are both great platforms; however, Typeform is not for in depth type surveys. SurveyMonkey has an abundance of features that are not offered via Typeform. Both are used on a regular basis by my department.

Other Software Used

Typeform, Eventbrite, GoToMeeting, GoToWebinar

Likelihood to Recommend

SurveyMonkey is well suited for someone collecting data for more than 10 questions. It's also suited for those that have a large population to survey.

SurveyMonkey Feature Ratings

Comments

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