Surveying Customers
November 26, 2018
Surveying Customers
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SurveyMonkey
We utilize SurveyMonkey for a variety of surveys we conduct, but mainly for our large spring survey. This program is being utilized specifically by CCR&R. SurveyMonkey allows for us to survey a wide number of providers in order to collect data for the following year.
- A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
- Allowing for a large number of participants to be mailed at once is a huge plus.
- Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
- I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
- Overall, SurveyMonkey has allowed for us to collect additional data from our participants. They have found the means for collecting their responses much easier than the survey platforms we have used in the past.