Surveying Customers
Stacey Pagan | TrustRadius Reviewer
November 26, 2018

Surveying Customers

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We utilize SurveyMonkey for a variety of surveys we conduct, but mainly for our large spring survey. This program is being utilized specifically by CCR&R. SurveyMonkey allows for us to survey a wide number of providers in order to collect data for the following year.
  • A strength for SurveyMonkey is that it is very user friendly. If one should become stuck in an area, the guides that are provided work nicely.
  • Allowing for a large number of participants to be mailed at once is a huge plus.
  • Being able to offer providers a link directly, being FB friendly, is a HUGE plus for our business.
  • I truly feel there is room for improvement around the cost associated with an account. We are a 100% nonprofit, do not raise any type of funds, operating solely on a grant. Providing a deep discount for nonprofits like myself would get you further word of mouth than a review.
  • Overall, SurveyMonkey has allowed for us to collect additional data from our participants. They have found the means for collecting their responses much easier than the survey platforms we have used in the past.
I feel that SurveyMonkey and Typeform are both great platforms; however, Typeform is not for in depth type surveys. SurveyMonkey has an abundance of features that are not offered via Typeform. Both are used on a regular basis by my department.
  • Employee Surveys
  • Customer Surveys
SurveyMonkey is well suited for someone collecting data for more than 10 questions. It's also suited for those that have a large population to survey.

SurveyMonkey Feature Ratings

Survey templates
9
Themes
7
Custom logo/branding
7
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
8
Response tracking
8
Data export
8
Standard reports
6
Custom reports
6
Analytics
9
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
9
Access controls
10
Compliance
10