Once you try SurveyMonkey, you'll be hooked
April 13, 2021

Once you try SurveyMonkey, you'll be hooked

Ira Bornstein, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

SurveyMonkey is an essential tool across our entire organization. It's used for employee feedback after onboarding and training sessions, for assessment and measurement of employee satisfaction levels, for assessment and measurement of customer satisfaction, and to minimize customer attrition. Anytime we need to generally assess how are people, products, or technology solutions are being perceived, survey monkey is an effective solution.
  • Customer service feedback
  • Employee feedback
  • Product feature assessment
  • Analytics management
  • Low cost, limited implementation effort, great insights
I've been using SurveyMonkey for more than 20 years - most of the competitor solutions that I reviewed over 20 years ago don't even exist any longer, or they've been acquired by other firms. SurveyMonkey has stood the test of time, and never given me the need to seek out other competitive solutions

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

My initial experience with SurveyMonkey was the free version, with no training or onboarding assistance provided. Within about 30 minutes, I was able to master the interface, using most if not all of the features of the system to generate surveys, make modifications to live surveys on the fly, and review the survey feedback
Candidly, I've never had to contact the SurveyMonkey support team for any assistance. The interface is intuitive, and the online support offers more than enough to manage surveys
SurveyMonkey is ideal for a true metrics based assessment. Often feedback is measured by who states their case the loudest or most frequently - survey monkey provides an easy interface in a quick solution to generate actionable insight from customers, potential clients, and employees. The data can be managed within survey monkey, or it can be exported for more comprehensive analysis

SurveyMonkey Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
10
Standard reports
9
Custom reports
9
Analytics
9
Vendor-offered crowdsourcing
10
Respondent restrictions
10
Access controls
10
Compliance
10