Survey Monkey- a great tool!
April 13, 2021

Survey Monkey- a great tool!

Betsy Scruggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

Our department uses [SurveryMonkey] at least once a month after staff meetings to see what went well and what didn’t go well. It’s a very simple website to use and I enjoy using it. I don’t think there have been any problems with it! It helps our unit stay organized and stay running on a tight ship!
  • Fast
  • Efficient
  • Easy
  • Small glitches occasionally
  • More options
  • More themes
  • Quick feedback
  • Easy
I like [SurveryMonkey] better because it is a way easier website to use. Very user friendly. The website is very easy to get all the feedback together in one place. The other website I used had a lot of glitches and was different than survey monkey. That website was too much trouble for what it was worth.

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SurveyMonkey go as expected?

I wasn't involved with the implementation phase

Would you buy SurveyMonkey again?

Yes

I think the website is super user friendly which is extremely important when you have users that are various ages. I think it’s important to continue to have different themes and different options for users to use so that they don’t get bored, but I don’t think [SurveryMonkey] will have any issue with that.
I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating.
I think [SurveryMonkey] can be suited for a large number of things such as if you are a student and need people to take surveys for classes. It can be suited for company’s to send engagement surveys out to their employees about morale or an important project they need feedback on. SurveyMonkey can be used for a wide set of needs.

SurveyMonkey Feature Ratings

Survey templates
9
Themes
8
Custom logo/branding
8
Changes to live survey
8
Question design help
6
Multiple question types
9
Survey logic flexibility
9
Response tracking
8
Data export
9
Standard reports
9
Custom reports
9
Analytics
6
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
8
Compliance
7