Quick, easy insights
April 14, 2021
Quick, easy insights
Score 8 out of 10
Overall Satisfaction with SurveyMonkey
We specifically use SurveyMonkey to get quick and easy feedback from employees. For example, discussions around future work from home opportunities throughout the pandemic, willingness to participate in different culture committee events, and general feedback on technology roll outs. We use it as needed as opposed to something on a regular basis.
- User friendly.
- Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
- Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
- We've only used the free version, but it's helped us gain helpful insights from employees.
From my experience, I honestly think most of these tools are interchangeable, they have very similar functionality and can meet the same needs. I think there are more custom features that help all these tools differentiate themselves, however, my experience with them has been relativity basic. I tend to think of SurveyMonkey first as it's the 'original' survey tool and I've used it the longest.
Do you think SurveyMonkey delivers good value for the price?
Are you happy with SurveyMonkey's feature set?
Did SurveyMonkey live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SurveyMonkey go as expected?
I wasn't involved with the implementation phase
Would you buy SurveyMonkey again?
The overall user friendliness and usability of SurveyMonkey is great. It is overall very intuitive and even as a first time user you'll be able to figure out how to make your first survey in minutes. The reporting and analytic side of the tool is a little more difficult which is why I did not give this a 10/10.
I've never used any kind of support from SurveyMonkey, so I don't know how to rate them. My experience has been that it's so user friendly I haven't needed to reach out for support in the last few years I've used the tool.
It's appropriate to get quick, short responses from employees/end users. There are great options for varied answer types (i.e. multiple choice, drop downs, text responses) that allow it to suit most needs. I think the most important thing is to keep surveys as concise as possible in order to solicit the best responses.