Quick, easy insights
April 14, 2021

Quick, easy insights

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We specifically use SurveyMonkey to get quick and easy feedback from employees. For example, discussions around future work from home opportunities throughout the pandemic, willingness to participate in different culture committee events, and general feedback on technology roll outs. We use it as needed as opposed to something on a regular basis.
  • Quick.
  • Easy.
  • User friendly.
  • Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
  • Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
  • We've only used the free version, but it's helped us gain helpful insights from employees.
From my experience, I honestly think most of these tools are interchangeable, they have very similar functionality and can meet the same needs. I think there are more custom features that help all these tools differentiate themselves, however, my experience with them has been relativity basic. I tend to think of SurveyMonkey first as it's the 'original' survey tool and I've used it the longest.

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SurveyMonkey go as expected?

I wasn't involved with the implementation phase

Would you buy SurveyMonkey again?

Yes

Microsoft 365 (formerly Office 365), Wrike
The overall user friendliness and usability of SurveyMonkey is great. It is overall very intuitive and even as a first time user you'll be able to figure out how to make your first survey in minutes. The reporting and analytic side of the tool is a little more difficult which is why I did not give this a 10/10.
I've never used any kind of support from SurveyMonkey, so I don't know how to rate them. My experience has been that it's so user friendly I haven't needed to reach out for support in the last few years I've used the tool.
It's appropriate to get quick, short responses from employees/end users. There are great options for varied answer types (i.e. multiple choice, drop downs, text responses) that allow it to suit most needs. I think the most important thing is to keep surveys as concise as possible in order to solicit the best responses.

SurveyMonkey Feature Ratings

Survey templates
9
Themes
Not Rated
Custom logo/branding
Not Rated
Changes to live survey
9
Question design help
9
Multiple question types
9
Survey logic flexibility
9
Response tracking
7
Data export
7
Standard reports
7
Custom reports
Not Rated
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated