SurveyMonkey is Worth Trying
June 18, 2021

SurveyMonkey is Worth Trying

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
  • Customization. I can build my questions as I see fit.
  • Logic Controls. I can utilize branching logic rather than tell the user to skip ahead to a number.
  • Pagination. I can separate the survey into pages to eliminate a lot of scrolling.
  • I don't have any beef with SurveyMonkey as it currently sits, simply because my use is limited to impromptu internal surveys and exit interviews, neither of which require much pizzazz.
  • It has saved me time, which is my most valuable resource
  • It has increased participation in company feedback also
I've only built my own in Access, SharePoint, and HTML. I don't like any of them. Plus, anything internal like SharePoint is going to have a network user/time stamp, and that wont increase participation at all.

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

The only reason I give it a 9, and this is a limitation of my subscription, is that I am limited in who can login and from which device. If I clear my cache, SurveyMonkey thinks I am someone else and makes me re-build my credentials/login.
I haven't had any issues with support, but I also haven't had many tickets with them (it works that well).
The surveys can be completely anonymous, which means your results will not be hindered by a user who is afraid of retaliation. The design and logic features make it simple to create and adjust the survey. This is the easiest tool of its kind that I have used, and it certainly beats trying to build my own in HTML.

SurveyMonkey Feature Ratings

Survey templates
9
Themes
9
Custom logo/branding
9
Changes to live survey
Not Rated
Question design help
7
Multiple question types
9
Survey logic flexibility
9
Response tracking
9
Data export
9
Standard reports
9
Custom reports
9
Analytics
9
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
9
Compliance
Not Rated