Talkdesk, a Great Cloud Based Contact Center Solution
September 01, 2017
Talkdesk, a Great Cloud Based Contact Center Solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk for our customer service team. It allows us our customers to easily and clearly contact us, and allows our agents to answer these calls within Salesforce Service Cloud. In addition, it integrates with our WFM service, gives us Real Time data, and integrates with our data analytics system for historical data.
- Talkdesk is easy to use! For both your customers and your agents.
- Talkdesk provides clear and consistent voip calls.
- Talkdesk has a good real time dashboard to share with your team to show Service Level, calls in queue, etc.
- Talkdesk had a multitude of integrations to choose from, with crms and other companies.
- Only offer a 1 year, or longer, contract.
- Their enterprise pricing is overpriced 'when it's a small value add compared to their professional level.
- Occasional outages or routing issues. They're down several hours per month.
- Increased percent of connected calls
- Cheaper than previous alternatives
Talkdesk is more customizable and all around better than Zendesk voice. For me Zendesk voice is an early choice great for small call centers, but then they need to quickly consider a more robust solution.
Talkdesk is significantly better than Five9. For being called Five9, they are not up 99.999% of the time. We experienced significant downtimes with Five9, had trouble with their lack of UI, and found their technical requirements our of date and limiting.
Talkdesk is significantly better than Five9. For being called Five9, they are not up 99.999% of the time. We experienced significant downtimes with Five9, had trouble with their lack of UI, and found their technical requirements our of date and limiting.