A bit buggy, but easy to use
March 01, 2018
A bit buggy, but easy to use
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk to assist our Advanced customers via phone. We have three subscription plan options: standard, pro, and advanced. Our Advanced subscribers have access to phone support and are mostly companies versus entrepreneurs or home businesses. We use Talkdesk to provide real time support for our software in app. Oftentimes we use it in conjunction with a screen sharing software such as Zoom so that we can talk with customers while viewing their screens in app.
- Integrates with Zendesk and creates phone tickets to follow-up via email after the call is over.
- Allows multiple TSS's online and alternates rings for employees based on who answered the last call.
- Simple app to pull up in desktop and use for incoming and outgoing calls.
- I've experienced several issues with Talkdesk desktop app such as not being able to answer incoming calls, and not being able to dial outgoing calls.
- I've experienced intermittent issues with downtime.
- I'm not sure of the cost of Talkdesk as I'm not in a leadership position.
I've used Peoplesoft in the past and it's not quite as easy to use. The Talkdesk desktop app is simple, easy, and doesn't take up a lot of browser space which is nice as compared with some other call center softwares. I've never had to use Talkdesk support so I can't speak to their support. Overall pretty happy with Talkdesk.