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Talkdesk Review
October 11, 2017

Talkdesk Review

Tim Kyse | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We are using talkdesk for our customer and client support for phone support. We integrate talkdesk into Zendesk so all calls received into talkdesk receive a ticket pop in Zendesk for documentation of that phone call. Talkdesk allows us to document, tag and report phone metrics into our call center.
  • Call Quality
  • Easy to use software
  • Easy to set up
  • Reporting
  • Dashboard metrics
  • Outages
  • Because we are growing so fast, its hard to see the ROI
It's suited for contact centers that want to integrate with a ticketing system. It's probably less appropriate for large enterprise customers. Scaling with talkdesk could be an issue for larger clients but I believe talkdesk is working on strategies to improve this flaw. Talkdesk is probably best suited for midsize call centers