Still a Few Kinks but Great for Sales
January 29, 2019
Still a Few Kinks but Great for Sales
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used in this company across the entire organization. Both in product and in sales. We use it mostly on the sales side. It allows us to have target market numbers, transfer calls to customer support, and listen to calls for training purposes.
- Call transfer
- Client information & directory
- Simple, easy to use functions
- Randomly we will have a company-wide outage where no one can make/connect a call
- Integrating with SalesForce has proven tough
- Distributing voicemails
- Tracking