Still a Few Kinks but Great for Sales
Anonymous | TrustRadius Reviewer
January 29, 2019

Still a Few Kinks but Great for Sales

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is used in this company across the entire organization. Both in product and in sales. We use it mostly on the sales side. It allows us to have target market numbers, transfer calls to customer support, and listen to calls for training purposes.
  • Call transfer
  • Client information & directory
  • Simple, easy to use functions
  • Randomly we will have a company-wide outage where no one can make/connect a call
  • Integrating with SalesForce has proven tough
  • Distributing voicemails
Sales are, in my opinion, the best use for Talkdesk. Our company relies on the directory of previous phone calls to ensure the best customer experience possible. It allows for company-wide cohesiveness. Everyone regardless of their department is on the same page; something a traditional phone system simply could not do.

Talkdesk Feature Ratings

Agent dashboard
7
Validate callers
6
Outbound response
6
Call forwarding
8
Click-to-call (CTC)
9
Warm transfer
9
Predictive dialing
6
Interactive voice response
6
REST APIs
7
Call scripts
7
Call tracking
9
Multichannel integration
4
CRM software integration
4
Inbound call routing
6
Omnichannel inbound routing
6
Recording
8
Quality management
7
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
7
Customer interaction analytics
6