Item: Talkdesk
Rating: 7
Author: Verified User

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

Talkdesk is used in this company across the entire organization. Both in product and in sales. We use it mostly on the sales side. It allows us to have target market numbers, transfer calls to customer support, and listen to calls for training purposes.

Pros and Cons

Pros

Call transfer
Client information & directory
Simple, easy to use functions

Cons

Randomly we will have a company-wide outage where no one can make/connect a call
Integrating with SalesForce has proven tough
Distributing voicemails

Return on Investment

Tracking

Other Software Used

Kustomer, Yesware, Slack

Likelihood to Recommend

Sales are, in my opinion, the best use for Talkdesk. Our company relies on the directory of previous phone calls to ensure the best customer experience possible. It allows for company-wide cohesiveness. Everyone regardless of their department is on the same page; something a traditional phone system simply could not do.

Talkdesk Feature Ratings

Comments

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Still a Few Kinks but Great for Sales