New to Talkdesk but Hopeful.
January 29, 2019
New to Talkdesk but Hopeful.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
New to Talkdesk we have just started using it at our company. Seems to run pretty well as long as bandwidth and other settings are correct. The installation of the client is pretty quick and straight forward. They have an easy to locate support portal with a good bit of information on configuring different features within Talkdesk. Integration with Zoho is a plus. Our company is doing well with this cloud PBX system soon, we will integrate Skype for Business at our company so everyone will use a softphone. It will be interesting to see how everything integrates.
- Client installation is a breeze and less than 5 minutes.
- Support portal has very easy to follow walkthroughs.
- Support team calls within 4 hours in most cases.
- Call quality is good.
- Separation of voicemails for service teams. You have a group mailbox and managers have to assign voicemails no automation.
- No way to set hours for ring/hunt groups.
- We added a call center for customer service so ROI has gone up so far.
- MiCloud Connect (formerly ShoreTel)
Complexity and setup time is major and for Talkdesk it was much faster to setup and deploy.