Talkdesk Works great!
February 13, 2019

Talkdesk Works great!

Sam Jafri | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

The software works great most of the time. It is a great experience but when I need to use it, It usually works. Between the app, callbar, salesforce and the website, there are always sync issues but after spending a lot of time trying to fix it with the support I think it is working great. We use it as our company phone numbers across the whole company. Its always on your Mac so you have your company phone line with you all the time. it's convenient.
  • From logging in to making a call takes less than 20 seconds.
  • I can access the company line and voicemail on the go conveniently.
  • The quality of the support was great, polite and very friendly.
  • It does log me out a couple times a day, maybe fix the bugs.
  • No negative impacts, Works great for the team.
It seemed like the best solution when we looked around and feel satisfied with the choice made.
It is great for traveling sales teams or a company that is very spread out and needs to give the tools to a team in different states.

Talkdesk Feature Ratings

Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Call tracking
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Inbound call routing
Not Rated
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
Not Rated
Customer interaction analytics
Not Rated