Overall Satisfaction with Talkdesk
The software works great most of the time. It is a great experience but when I need to use it, It usually works. Between the app, callbar, salesforce and the website, there are always sync issues but after spending a lot of time trying to fix it with the support I think it is working great. We use it as our company phone numbers across the whole company. Its always on your Mac so you have your company phone line with you all the time. it's convenient.
- From logging in to making a call takes less than 20 seconds.
- I can access the company line and voicemail on the go conveniently.
- The quality of the support was great, polite and very friendly.
- It does log me out a couple times a day, maybe fix the bugs.
- No negative impacts, Works great for the team.
It seemed like the best solution when we looked around and feel satisfied with the choice made.