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Talkdesk is a reliable platform!
February 10, 2019

Talkdesk is a reliable platform!

Ani Asadourian | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is used at the company I work for as a way for our customer support specialists to assist our users. Talkdesk is reliable and efficient and I would recommend it to any company. Talkdesk allows our company to monitor business metrics in a user-friendly way.
  • Talkdesk offers multiple features such as live SLA, reports, IVR, etc., that benefits our company
  • Talkdesk should allow more features for supervisors/team leaders to guide and help customer specialists [on improving on the quality of their calls (a way to embed a call scorecard).
  • Management of live SLA
  • Staffing during days/times of high volume
Talkdesk is well suited for companies that experience high volume. It may be less appropriate for companies that manage low volume and require in-person assessments.

Talkdesk Feature Ratings

9.8
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
9
Interactive voice response
9
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
9.8
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
9
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
9
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated