A user friendly and reliable system
February 14, 2019
A user friendly and reliable system
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used across both of our support offices on a daily basis. We find it very user friendly and enjoy how efficient it is overall. Talk desk makes transfers and status updates easy to use which allows us to be able to stay in communication about what we are working on during shifts.
- The talk desk reporting page is easy to read and allows us to maintain our call queue seamlessly
- Talk desk statuses help us stay organized and know what people are working on throughout the day
- Transferring calls is made easy with the warm transfer option
- At times the statuses will experience delays and won't update accordingly
- Talk desk has improved our work flow and takes the intimidation of high call volume away
- Talk desk call recordings are awesome and are very helpful when we need to revisit a call