A user friendly and reliable system
Rachel Ancheta | TrustRadius Reviewer
February 14, 2019

A user friendly and reliable system

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is used across both of our support offices on a daily basis. We find it very user friendly and enjoy how efficient it is overall. Talk desk makes transfers and status updates easy to use which allows us to be able to stay in communication about what we are working on during shifts.
  • The talk desk reporting page is easy to read and allows us to maintain our call queue seamlessly
  • Talk desk statuses help us stay organized and know what people are working on throughout the day
  • Transferring calls is made easy with the warm transfer option
  • At times the statuses will experience delays and won't update accordingly
  • Talk desk has improved our work flow and takes the intimidation of high call volume away
  • Talk desk call recordings are awesome and are very helpful when we need to revisit a call
Talk desk is great for intimate support teams that need a strong infrastructure but are by monitored by people that need to be able to queue calls and manage the volume

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
REST APIs
10
Call tracking
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10