Overall Satisfaction with Talkdesk
Our company uses Talkdesk for consultant and customer support purposes. We primarily use Talkdesk in our Support and Field Development departments in order to communicate with our consultant field/customers, and to monitor productivity and other metrics of these departments.
- Intuitive, easy to use interface.
- Seamless integration with Zendesk.
- Excellent built-in reporting tools.
- Occasional dropped calls/agents sometimes dropped from call rotation.
- I would love to see custom reporting.
- Monitoring call volume to better train/staff our customer-facing departments.
- Resolving customer/consultant issues more efficiently.
- Easier agent training.
We briefly used Mitel. To be honest, I found Talkdesk to be a lot better value for your money, and the customer service is a lot more responsive.