Item: Talkdesk
Rating: 10
Author: Jenni Sulkala

Use Cases and Deployment Scope

I use Talkdesk daily to contact students who are studying online. I work as a student advisor for them and we go through all the necessary things through the phone using Talkdesk. Talkdesk is used within my department and some other departments inside my organization, but I do not know the exact amount.

Pros and Cons

The simple layout makes it easy to use.
It's quick to open and functions quickly as well.
Good connection within the calls.

Sometimes, but very rarely it crashes, but their customer support works very effortlessly.

Return on Investment

It makes reaching out to my clients easier as I can also modify the phone number more suitable for each country I call.
It is the main tool for me in my everyday work, couldn't work without it!

Alternatives Considered

I haven't used similar products to Talkdesk and I ended up using it for the first time about a year ago when I started in this company. I found it very easy to use from the first day on and never had any trouble using it. I didn't choose the product for the company, but for sure I would give thumbs up for Talkdesk!

Other Software Used

Microsoft Teams, DPS Outlook Office, OneNote

Likelihood to Recommend

It's suitable, for example, for customer support and sales. Basically, for calls, where you don't necessarily have to see each other and communication by talking, is enough. It's not maybe the best possible solution for very important business calls where you might want to see each other and share attachments etc, but for normal calling, it works perfectly!

Amazing product for contacting clients effortlessly

Overall Satisfaction with Talkdesk