Talkdesk is a easy to use, full featured call center solution.
July 02, 2019
Talkdesk is a easy to use, full featured call center solution.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is our main telephony system to manage all inbound/outbound customer service inquires. It is being used by our customer success department. We have Talkdesk integration with Salesforce Service Console to create cases and manage all inquiries.
- Integration with other softwares like Salesforce, Slack, and Desk.com
- Call bar is easy to use and has a simple interface.
- Reporting in Talkdesk is easy to read once you get to know how the features work.
- Implementation could have more filters and additional methods of case creation.
- Call bar could be integrated as a CTI component on Salesforce service console.
- Before Talkdesk, we didn't have an IVR so many callers would receive a busy signal. since getting talkdesk we don't miss calls anymore.