Overall Satisfaction with Talkdesk
- Integration with other softwares like Salesforce, Slack, and Desk.com
- Call bar is easy to use and has a simple interface.
- Reporting in Talkdesk is easy to read once you get to know how the features work.
- Implementation could have more filters and additional methods of case creation.
- Call bar could be integrated as a CTI component on Salesforce service console.
- Before Talkdesk, we didn't have an IVR so many callers would receive a busy signal. since getting talkdesk we don't miss calls anymore.