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Convenient and user-friendly
July 11, 2019

Convenient and user-friendly

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Overall, I love the product. It is easy to navigate, the user interface is very friendly. I do run into issues sometimes of using the widget vs the web version mode. Some of my colleagues have reported that they been logged off automatically, which can be very disruptive to our daily work. Besides that, it's still a great app to use for customer service. I recommend it.
  • I love the design of the widget mode.
  • The status setting is very helpful so my teammate knows why I'm not on.
  • Logs me off automatically at random times.
  • No app on the iPhone or Android.
  • Since Talkdesk, I've experienced fewer missed calls.
I've used multiple apps in the past for customer support, and I Talkdesk is on top of the ones I liked the most.
Talkdesk is great to use for high volume customer support service, but it's not something I would use for a small size business. If you're looking to switch to a reliable app to support your customer, I highly recommend this one.

Talkdesk Feature Ratings

9.7
Agent dashboard
8
Validate callers
8
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
Not Rated
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated