Great company! Great service!
July 11, 2019
Great company! Great service!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used by our Customer Service call center only at Generation Tux. It is currently used by 30 call center and sales agents. It allows myself as the Manager of the call center team to truly analyze and support all agents in every facet of their job on a daily basis.
- The analytics they share are awesome!
- Their call back feature is a true crowd pleaser.
- Their Admin page allows me to add and delete agents easily.
- I have two brands that use this platform so a whisper feature to start every call with the brand name would be amazing so we do not answer with the wrong greeting.
- Talkdesk has been a great value for the price. It has allowed us to provide world-class service to our customers all across the country.
Talkdesk is the only product we have used and I do not see us switching anytime soon!