Salesforce integration is awesome
July 21, 2019

Salesforce integration is awesome

Grant Womack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

Talkdesk is used by our Guest Experience department to interact with our guests and ensure a culture of excellence between each of our stores.
  • Talkdesk makes it effortless for us to interact with our guests.
  • Talkdesk makes it effortless to record the interactions we have with our guests.
  • Talkdesk makes it possible to ensure a standard of excellence between each of our stores.
  • The User Interface of Talkdesk is amazingly approachable.
  • Talkdesk is very easy to learn and teach.
  • There are occasional outages with Talkdesk.
  • Very rarely, call quality can be quite low.
  • I wish the integration with Salesforce was a bit more seamless.
  • Talkdesk allows us to have a positive influence over the guest experience of our stores from one centralized location.
  • Talkdesk allows us to share the high volume of calls that our stores incur so that our local teams can be more present with our guests.
  • Talkdesk allows us to record our interactions with our guests, so we can strive and learn to be more excellent in every interaction.
Talkdesk is amazing for our situation: having a high volume of calls that need to be accounted for properly and managed well. Talkdesk would be less appropriate if there weren’t a dedicated team in our company that used it. If it were only used by one agent, I’m unsure how appropriate it would be. It works incredibly well as a program implemented by a team.

Talkdesk Feature Ratings

Agent dashboard
Outbound response
Call forwarding
Click-to-call (CTC)
Warm transfer
Call tracking
CRM software integration
Inbound call routing
Omnichannel inbound routing
Quality management
Call analytics
Historical reporting
Live reporting
Customer interaction analytics