Salesforce integration is awesome
July 21, 2019
Salesforce integration is awesome
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used by our Guest Experience department to interact with our guests and ensure a culture of excellence between each of our stores.
- Talkdesk makes it effortless for us to interact with our guests.
- Talkdesk makes it effortless to record the interactions we have with our guests.
- Talkdesk makes it possible to ensure a standard of excellence between each of our stores.
- The User Interface of Talkdesk is amazingly approachable.
- Talkdesk is very easy to learn and teach.
- There are occasional outages with Talkdesk.
- Very rarely, call quality can be quite low.
- I wish the integration with Salesforce was a bit more seamless.
- Talkdesk allows us to have a positive influence over the guest experience of our stores from one centralized location.
- Talkdesk allows us to share the high volume of calls that our stores incur so that our local teams can be more present with our guests.
- Talkdesk allows us to record our interactions with our guests, so we can strive and learn to be more excellent in every interaction.