Great for companies with agents working remotely
July 22, 2019
Great for companies with agents working remotely
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk within our reservations, sales, and marketing teams both internally and with clients. We also use it for the whole company's telephones, like the events spaces and restaurants. It's great for our company since we have many events managers working from the different venues and we needed a system that was flexible but still reliable.
- We can connect the calls to Salesforce and then have access to the guest's profile.
- We can track all exchanged calls with each guest, which is perfect for sales.
- We can also check the performance for all the team.
- We occasionally experience some bugs, like getting calls whilst still engaged on a call, but it doesn't happen very often.
- I don't have access to this information at this time.