Talkdesk a simple solution
Anonymous | TrustRadius Reviewer
July 15, 2019

Talkdesk a simple solution

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is used by our Sales and CS teams to call and record client conversations. We started using Talkdesk because it is a simple process to hold ourselves accountable and report out on the calls being made. We also needed something to record these client interactions for relationship management and coaching our team successfully.
  • Talkdesk innovates and expands their product offering on a regular basis.
  • Talkdesk captures and retains important data so it can be accessed later for compliance needs.
  • Talkdesk provides a clean and simple UI.
  • We rarely see outreach from Talkdesk to check in on our usage or satisfaction.
  • We are rarely informed of new features so we can take advantage of them.
  • I would like to integrate our Talkdesk account better with other software tools but don't know my options.
  • Helped with efficiencies between reps.
  • Made accountability and calls easy to track.
  • Helps us understand where a customer maybe missing opportunity.
Talkdesk is simple and suited for our needs. We wanted to create a place to easily track inbound and outbound calls and isolate the data so that we can clearly define the gaps and where we need to make improvements. The other solutions were too expensive for our current needs.
Talkdesk is more of an outbound tool than anything else. So support teams and ticket communication is hard to do on the platform. I would say that the alerts need to be more integrated with email and SFDC and other CRM tools for it to totally be leveraged in a functional way.

Talkdesk Feature Ratings

Agent dashboard
8
Validate callers
9
Outbound response
10
Call forwarding
9
Click-to-call (CTC)
10
Warm transfer
8
Predictive dialing
9
REST APIs
10
Call tracking
10
Multichannel integration
8
CRM software integration
7
Inbound call routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
7
Customer interaction analytics
8