Item: Talkdesk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It is used by all departments. I work in sales and I know it is beneficial to our entire department. We have a high volume of inbound and outbound calls, also transfers. The ease of use is great and rarely gives us any issues. Would recommend it to anyone looking for a VOIP.

Pros and Cons

Easily records and archives all phone calls.
Allows for warm or cold transfers.
Click-to-dial functionality is convenient for a high volume of calls.

Rare and random bugs which log you out.
Sometimes you have to reset the computer in order to get a dial tone.
Ability to look at call history from a widget.

Return on Investment

N/A because I don't know how much the service costs, I am just a user.
N/A because I don't know how much the service costs, I am just a user.

Usability

Overall, it works as it should and I am satisfied. It's intuitive so it does not require heavy training for those who are tech-familiar. Seems like it's plug and play. Rare outages but not more than I would expect with any other provider. I am not sure how I would improve it at all.

Support Rating

I am just a user so I do not know how their customer support is. I suggest changes or request assistance from my IT department here and they forward that to TalkDesk if needed. I would imagine they are nice people because they made a really cool tool lol, thanks, guys!

Other Software Used

Guru, Front

Likelihood to Recommend

For a sales team with a high volume of inbound or outbounds dials, it is a perfect solution. The click-to-dial feature allows reps to easily get through call lists. Widget feature allows you to answer inbound calls from any part of the screen and not take up space. At my current org, all calls are recorded, so you should be aware if you are having private conversations.

Would recommend TalkDesk to any sales or CS org

Overall Satisfaction with Talkdesk