People Manager: Talkdesk
Joseph Porter | TrustRadius Reviewer
August 29, 2019

People Manager: Talkdesk

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

This is used by the customer service campaign I work with to make outbound calls. It helps to solve concerns we had regarding having reliable software to make calls, tracking calls made, and recording calls for quality training. I manage a team who uses Talkdesk everyday, its very user friendly and easy to get the hang of.
  • Ease of use
  • Call tracking
  • Ability to go offline to prevent incoming calls
  • No way to search for dates or times
  • Not able to disable incoming calls altogether
  • I am not engaged with individuals who make these decisions and track the results for company software.
Inability to search dates/times for calls or completely disable inbound calls leaves something to be desired. Overall though, very easy to use and clean UI.
I have not used Talkdesk Support. I am not personally involved in the support, service, or purchase of this software. I use the software to track my teams calls and my team uses it to make calls.
For small/medium businesses that need phone access over the computer without learning complex software.

Talkdesk Feature Ratings

Call tracking
9
Recording
9
Quality management
9
Call analytics
9
Historical reporting
9
Live reporting
9