October 10, 2019
Five Star Call CentersOutsourcing/Offshoring, 501-1000 employees
Score 9 out of 10
Overall Satisfaction with Talkdesk
We use TalkDesk to track our day to day effectiveness on answering calls and helping us track our agent statuses. We use the daily reports to help drive up number of calls offered and to drive after call work done. This has let us become more effective and helped drive up GP.
- The the reports I can create to track daily status.
- The the real-time dashboard
- Love being able to listen to calls right from TalkDesk
- Just would really like to be able to customize more reports
TalkDesk is way above and beyond what we found in Ujet. TalkDesk has way better reporting and live time stats. We have found that we are able to manage way faster with TalkDesk than we could with UJet. We did like the real time reporting on customer reviews on Ujet better.
I gave this rating because TalkDesk is a really good product that gives us a lot of flexibility as to what we need to do. I also gave this rating because of how easy TalkDesk is to use. I love the reporting and the dashboard, that allows my Sups and Leads to monitor real time stats
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
The real time dashboard is awesome. It is so great to be able to see what my reps are doing in real time. This helps me manage the queues better and to be able to see how meeting and other offline activities hurt the service levels. I also love that I can track real time after call work.
Talkdesk Feature Ratings
Inbound call routing
Omnichannel inbound routing
Customer interaction analytics