Item: Talkdesk
Rating: 8
Author: Kai Hu

Use Cases and Deployment Scope

Talkdesk is used in our call center. It is used on a daily basis and allows our members to take/make calls to our customers. It connects our customers to an actual person that can answer questions and provide the services they need.

Pros and Cons

Easy to use interface for our end users regardless of their technical background.
Extremely reliable.

More customization; integration with text expander.

Return on Investment

Talkdesk allows us to provide the best service to our customers.

Support Rating

Talkdesk is extremely simple and easy to use. We rarely have issues with the service; it is extremely reliable.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

We had end-users reporting issues with logging into Talkdesk. As admins, it was easy for us to check the status and see that the issue was system-wide. Downtime duration was short and we were up and running in no time.

So easy!

Overall Satisfaction with Talkdesk