Overall Satisfaction with Talkdesk
Talkdesk is a great product that is used within our Operations team, as well as amongst the wider company.
A fantastic system for all.
A fantastic system for all.
- Reporting/analysis of calls - easily digestible/simple to view.
- Metrics present to reflect average wait time/count of calls/CSAT etc - very apparent on the Talkdesk home screen. It enables the team to see what targets they're working towards and how far they're off of them.
- Ability to download agent-specific calls (outside of a huge spreadsheet) with every call made in an X-day period.
- Enables our business to create a complex workflow for Customer Operations including outsourced teams which will hopefully lead us towards our goal of three rings answer time.
Freshcaller was a very poor product. Very limited scope for integration with other internal systems (other than Freshdesk) which still left a lot to be desired. Talkdesk was selected by our manager and has been a positive move.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes