Accurate logging and offers great support
Taylor Minnis | TrustRadius Reviewer
November 18, 2019

Accurate logging and offers great support

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

Talkdesk is being used in all avenues of innRoad. It helps to avoid human error when employees are speaking with customers. I am on the Sales team and my process is sometimes rushed so I rely on Talkdesk to go back and listen to my calls to be sure I did not miss important details.
  • Clear call recordings.
  • Accurate logging.
  • Great customer service.
  • I can't think of anything.
  • We've been happy with the product.
  • Increase in call volume.
  • Increase in meetings held.
  • Increase of happy customers.
I have only used Talkdesk, so I do not have anything else to compare it to.
I have not had to wait for customer service. It is immediate and efficient.

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Talkdesk is well suited to the Sales department. There are many layers in the sales process and it's easy to let important details slip through the cracks. Talkdesk helps to avoid this by accurately logging and recording a call.

I do not think phone interviews should be recorded through Talkdesk for confidentiality reasons.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
Not Rated
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10