Item: Talkdesk
Rating: 10
Author: Taylor Minnis

Use Cases and Deployment Scope

Talkdesk is being used in all avenues of innRoad. It helps to avoid human error when employees are speaking with customers. I am on the Sales team and my process is sometimes rushed so I rely on Talkdesk to go back and listen to my calls to be sure I did not miss important details.

Pros and Cons

Clear call recordings.
Accurate logging.
Great customer service.

I can't think of anything.
We've been happy with the product.

Return on Investment

Increase in call volume.
Increase in meetings held.
Increase of happy customers.

Alternatives Considered

I have only used Talkdesk, so I do not have anything else to compare it to.

Support Rating

I have not had to wait for customer service. It is immediate and efficient.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is well suited to the Sales department. There are many layers in the sales process and it's easy to let important details slip through the cracks. Talkdesk helps to avoid this by accurately logging and recording a call.

I do not think phone interviews should be recorded through Talkdesk for confidentiality reasons.

Accurate logging and offers great support

Overall Satisfaction with Talkdesk