Overall Satisfaction with Talkdesk
Talkdesk is currently used in our organization for communication between employees within the organization while also acting as the main form of communication for customer contact. It was purchased with the intent of being implemented in the entire organization. Talkdesk allows for seamless transitions when transferring a customer over from one employee to another, making it a great experience for the customer while allowing us to maximize efficiency.
- Transition from one employee to another
- Navigating through the different functions that Talkdesk has to offer
- Ability to make calls directly from your computer
- Connection issues at times
- Not connecting to the headset during calls
- Audio output is inconsistent at times
While I was only hired after the implementation of Talkdesk, I did hear feedback and complaints about the previous system while making the comparisons between the two. The older system (the name escapes me) was not as efficient when transferring a customer call to another employee. It didn't allow a warm transfer and it was often a blind call with no idea what was on the other end of the line.
Do you think Talkdesk delivers good value for the price?
Are you happy with Talkdesk's feature set?
Did Talkdesk live up to sales and marketing promises?
Did implementation of Talkdesk go as expected?
Would you buy Talkdesk again?
Talkdesk is great when you need to connect the customer with the right person/group in order to help the customer with their request and/or issues. It also allows you to determine if the employee is available or not without having to actually make the call, which helps maximize customer experience and makes the calls more efficient.