Must-have tool in tech support
September 04, 2021
Must-have tool in tech support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
It's being used by the Support Department. It massively helps us to assist customers around the globe.
- Call quality is good.
- App is lightweight.
- Friendly UX.
- There's a short delay while on a call that'd be great to get rid of.
- Increased Csat: following up with customer via voice after emailing them.
I'm not the person who opens tickets to Talkdesk, but my boss told me whenever support is needed. Talkdesk promptly replies to him and assists with whatever issues/questions he may be facing.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes