Item: Talkdesk
Rating: 8
Author: BLANE DAVIS

Use Cases and Deployment Scope

Our entire business uses Talkdesk as our main source of communication between clients and staff. All of our departments utilize it daily, and the entire organization inside of the office has an account. We set up different lines for our staff members to utilize frequently so that we can get our staff calls answered quicker.

Pros and Cons

Easy to use desktop app.
Good customer support.
Easy to use mobile app.

High call queues usually ends in upset staff members. A better queue system would be helpful.
Less downtime, or App restarting required. Likely due to our higher than normal call volumes.
Personalized "Favorite" lists in each users account.
Text options instead of only calling.

Return on Investment

Increased quality assurance.
Increased agent productivity.
Increased availability.

Usability

Talkdesk is very easy to use, from both your computer and/or your phone. It's quick to download the App and has an easy login process. You can easily go into different statuses as needed.

Implementation Rating

Migrating from a standard phone system to Talkdesk was very easy.

Exceptional Examples of Talkdesk Support

They bring in extra support on the weekends if we plan to be very busy.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Using Talkdesk has been an easy setup, and there's no hard phone required, simply download it on your computer and you are good to go. This has made it very easy to get all of our office staff set up in the phone system. It's also very easy to download the app, so you can take calls on the go if necessary.

Talkdesk Review

Overall Satisfaction with Talkdesk