Item: Talkdesk
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Our entire organization uses Talkdesk. It is a great solution as a phone system for a remote work force.

Pros and Cons

Good user experience making outbound and receiving inbound calls.
Great customer support.
Allowed our organization to transition to a fully remote workforce seamlessly.

Have had several issues with logging in, forgot/reset password functionality doesn't always work.

Return on Investment

Great ROI compared to alternative solutions

Usability

Simply put, it is very easy to use and even our least tech-savvy employees have no issues with it.

Implementation Rating

I personally did not have a role in implementation, but my experience was very easy in getting up and running.

Exceptional Examples of Talkdesk Support

Our inbound/outbound call center utilizes Talkdesk to manage outreach for multiple clients and the ability to set up multiple users across multiple external partners has been a huge success for us.

Other Software Used

Teamwork, Pardot, Salesforce Advertising Studio (formerly social.com)

For fully (or partially) remote workforces, it is a great system that allows for multiple users within the same organization. We've generally been very happy with the functionality, ease of use, and customer support we have received.

Overall - a Great Product that Delivers Solid ROI for our Organization.

Overall Satisfaction with Talkdesk

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Usability

Implementation Rating

Exceptional Examples of Talkdesk Support

Key Insights

Do you think Talkdesk delivers good value for the price?

Are you happy with Talkdesk's feature set?

Did Talkdesk live up to sales and marketing promises?

Did implementation of Talkdesk go as expected?

Would you buy Talkdesk again?

Other Software Used

Likelihood to Recommend

Talkdesk Feature Ratings